Business Analyst

Role Overview

• Develop and drive our business analysis capabilities, recommending changes to improve and influence decision making
• Carry out research and analysis and present findings in a clear and simple way to explain the situation and inform and influence decision making
• Work with stakeholders to produce clear problem and opportunity statements
• Identify relevant stakeholders and act as the single point of contact for requirements
• Use a variety of methods to elicit and validate requirements/user stories
• Analyse and define functional and non-functional requirements to take account of business goals and priorities
• Write User stories based on core requirements gathered from the business
• Support the translation of business requirements into solution/technical requirements
• Develop a good working knowledge of the business goals, priorities and processes for the relevant business areas
• Document and analyse as-is processes, making recommendations for improvement
• Design, validate and clearly document efficient to-be business processes that align to our target operating model, behaviours and values
• Assess the impact of the changes we will be making on people, process and systems
• Identify training needs and support the design and delivery of relevant training to ensure transition and user adoption
• Support the design of the user adoption approach and manage and track adoption during transition
• Design and manage User Acceptance Testing processes and scripts to ensure solutions and processes are signed off
• Contribute to the design of the on-going solutions and user support required after transition
• Contribute to the creation of the benefits tracking and delivery plan showing a clear link between requirements, deliverables/functionality and expected benefits
• Contribute to the creation of and help track and manage benefits performance indicators during delivery and support through to hand over
• Coach less experienced members of the team on Project and Business Analysis best practice

Requirements

• Insurance and Lloyd’s experience
• AS IS & TO BE Process Mapping
• Requirements Gathering
• Detailed Analysis
• Reporting Experience
• Running Workshops/interviews
• Strategic Mindset
• Process Improvement
• Stakeholder Management
• Benefits Assessment
• Data Analysis
• Experience of working on medium sized projects in a Business Analyst role
• Experience of working in a matrix team across multiple internal and external teams including third party suppliers
• The ability to build relationships and influence across all levels of the organisation
• Experience of working with Agile and using tools such as Jira
• Commercially and customer minded – able to analyse and interpret information to develop clear requirements that deliver customer and outcome focused solutions
• Experience of business process design and implementation
• Advanced Microsoft office skills (Word, PowerPoint, Excel)
• Advanced Visio (or other process modelling software) skills
• Excellent workshop facilitation skills
• Experience of working with data science, machine learning engineering teams or other data products

Benefits

• Work with amazing people and be part of a unique culture