Senior Business Systems Analyst

Role Overview

• Provide day-to-day production support for P&C Claims administration platforms, ensuring timely resolution of system issues and incidents.
• Partner with business users, vendors, and IT teams to troubleshoot, resolve, and escalate issues as appropriate.
• Support system upgrades, enhancements, and testing activities, ensuring solutions align with Claims business requirements.
• Develop and maintain accurate documentation, including technical knowledge articles, standard operating procedures, and incident resolution steps.
• Deliver effective communication and customer service, ensuring business partners are informed and supported throughout the issue resolution process.
• Collaborate with Claims operations and cross-functional IT teams to identify opportunities for process and system improvements.
• Provide end-user training and support as needed.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 3+ years of IT support experience within the Property & Casualty insurance industry; direct experience with Claims systems preferred.
• Strong working knowledge of the Claims process and related workflows.
• Experience with WCXP or similar Claims workflow platforms strongly preferred.
• Exceptional communication skills, including the ability to write clear and concise documentation.
• Demonstrated customer service orientation with a proven ability to build strong working relationships.
• Ability to work effectively both independently and within a collaborative team environment.
• Strong analytical and problem-solving skills with the ability to prioritize tasks in a fast-paced setting.

Benefits

• Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.
• Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability.
• All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required.
• Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.