Business Analyst – Technical

Role Overview

• You plan and facilitate discovery to elicit business and technical requirements, building a deep understanding of current and target states across complex, highly technical systems.
• You convert outcomes into end-to-end process models and well-formed requirements (functional & non-functional), with clear traceability from outcome → requirement → design → test → release.
• You act as the key liaison between business, architecture, and engineering teams
• translating complex technical concepts into clear, actionable requirements.
• You utilise your understanding of cloud technologies, integration patterns, and BSS/OSS systems to guide technically sound solutions.
• You develop process maps for as-is and to-be states, ensuring business and technical processes are clearly defined and agreed before build begins.
• You partner with PMs, Product Owners, and stakeholders to ensure BA outputs are high-quality, fit-for-purpose, and traceable to business outcomes.
• You contribute to the design and documentation of technical solutions, validating feasibility and alignment with both business needs and architectural standards.
• You develop and execute test plans, ensuring the solution meets defined requirements and quality standards end-to-end.
• You create training materials and support change, upskilling operational teams and end users so the solution lands and sticks.
• You proactively identify risks early, think strategically about what could derail delivery, and drive appropriate mitigation before it becomes a problem.

Requirements

• Strong understanding of telecommunication technology and processes.
• Previous experience in a technical business analysis or related role.
• Industry certifications such as CBAP, CCBA, or equivalent is desirable.
• Familiarity with Agile methodologies and experience in Agile project delivery.
• Proven background in supporting the delivery of technology projects.
• Ability to work autonomously and collaboratively within a team.
• Communicate effectively with technical teams and senior stakeholders.
• Utilize project management tools/software (e.g., Microsoft Office, Jira, etc.).
• Thrive in a fast-paced, collaborative environment

Tech Stack

• Cloud

Benefits

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off our Mobile services
• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
• Celebrating you! With monthly rewards and recognition
• Internal training and resources for you to continue to learn, grow and achieve your career goals
• Yearly allowance for amazing Aussie merch
• Fitness Passport for access to multiple gyms and pools across Australia