Key skills
Stakeholder Management
About this role
Role Overview
- Proactively manage a portfolio of income protection claims
- Provide support to the team through the management of a high volume of income protection claims, processing payments and providing regular status updates to members
- Practically apply the policy terms and conditions, analyse medical, financial and other relevant information and engage the appropriate investigation tools to ensure claims are appropriately managed
- Ensure that members are paid the appropriate rate and within set timeframes
- Engage with appropriate parties such as Senior Assessors or rehabilitation to ensure sustainable return to work outcomes are facilitated and expected recovery times are understood
Requirements
- Insurance experience
- Life, General Insurance and/or Workers Comp
- Ability to prioritise set tasks
- Maintaining quality stakeholder management/relationships
- Customer First Approach
Benefits
- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone’s life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Flexible working arrangement