Support customer pre-sales activities by coordinating contractual activities across company stakeholders.
Serve as the primary technical liaison for customers, facilitating proactive communication between ADC internal teams (SA, PD, SD, Ops) and external teams (Design, Construction, Legal, etc.).
Drive continuous improvement initiatives to standardize processes across the Customer/ADC portfolio by optimizing the understanding of Statements of Work (SOW) for both internal and external teams.
Integrates with functional teams to deliver technical projects from pre-construction to post-delivery and is accountable to the project staying within scope, on time, and within budget by working closely with CMs and DMs.
Identify potential project risks early and develop mitigation strategies to ensure successful outcomes throughout project lifecycle.
Provide expertise in data center infrastructure to guide customers through the base build and fit-out phases, ensuring that the facility meets operational and technical requirements.
Measure and track KPIs to ensure that projects meet customer expectations, operational goals, and contractual obligations.

Bachelor’s degree in Construction Management, Engineering or equivalent
Minimum 5 years Design or project management experience within data center environment strongly preferred
Mechanical/Electrical background a plus
Advanced experience in Excel and/or AutoCAD
Strong written and verbal communication skills
Ability to multi-task, with strong time management and organizational skills
Ability to maintain discretion and confidentiality always
Ability to understand and follow clear directions and meet specific deadlines with reporting, communication, and project schedules
Team Player across the organization
Ability to interpret construction drawings and specifications
Knowledge of construction cost estimating methods and development of scopes of work
Ability to understand construction project scopes
Able to monitor and interpret design and schedule changes and forecast their impact on overall project costs.

Health Coverage : Medical, dental, and vision insurance
Health Savings and Flexible Spending Accounts: HSA with employer contribution for eligible participants. FSA's offered for health and dependent care to increase tax savings.
Retirement Savings : 401(k) plan with company match
Paid Time Off and Holiday Pay : Includes sick and safe leave as required by Maryland law
Company-Sponsored Insurance : Short-Term Disability, Life Insurance, and Long-Term Disability (with medical election)
Optional Benefits : Voluntary life, critical illness, legal, and additional disability coverage
Wellness Programs : Employee assistance program (EAP), Wellhub gym membership, and other wellness initiatives

Customer Technical Program Manager

Key skills