Lead complex employee relations efforts, including investigations, conflict resolution, and performance management; partnering with Legal where necessary.
Drive cross-functional collaboration with Legal to co-develop risk mitigation protocols, ensure consistent interpretation of policies, and manage high-risk cases with legal implications.
Provide coaching and guidance to managers and HRBPs on employee relations best practices and policy interpretation.
Design and pilot new approaches to performance management and corrective action that are equitable, scalable, and legally sound.
Champion continuous improvement through feedback loops and benchmarking.
Own the development of ER reporting initiatives and analytics tools to identify trends in performance management and discipline.
Analyze trends and use insights to inform policy changes and training needs.
Ensure compliance with federal, state, and local employment laws and regulations.
Provide guidance and escalation support to ER Partners.
Ensure consistency in case handling and documentation across the team.
Contribute to the development of a positive employee experience through fair and consistent practices.
Lead the ongoing review, update, and maintenance of the employee handbook, ensuring alignment with current employment laws, organizational policies, and HR best practices; collaborate with Legal, Compliance, and HR stakeholders to ensure clarity, consistency, and accessibility.
Manage day-to-day execution of involuntary separation cases, ensuring timely and compliant handling of all steps in the process.
Partner with HRBPs to support the selection process for impacted employees, providing ER perspective on risk and fairness.
Review and validate termination packets for accuracy, consistency, and compliance with internal policies and external regulations.
Coach and support managers in preparing for and conducting termination conversations, including scripting and delivery best practices.
Identify and escalate complex or sensitive cases to the Sr. Manager of ER for further review and guidance.
Maintain detailed documentation of all separation cases, ensuring audit readiness and data integrity.
Contribute to the development of ER team resources, including training materials and process guides.
Requirements
Bachelor’s degree in Human Resources, Business Administration, or related field
PHR or SPHR certification preferred
5+ years of progressive HR experience with a focus on employee relations
Experience conducting investigations and managing complex employee relations cases
Strong knowledge of employment laws and HR best practices
Experience working in a matrixed or agile environment is a plus
Knowledge and experience with employment laws in the state of California.
Knowledge and experience with employment laws in Mexico.
Detail-oriented with strong organizational and documentation skills.
High level of discretion and ability to handle sensitive and confidential information.
Strong analytical and problem-solving skills.
Familiarity with tiered ER COE models and scalable service delivery
Proficiency in Microsoft Office Suite and HRIS systems (e.g., Workday).
Benefits
Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs