Oversee the operational delivery and coordination of client projects for assigned accounts in a fast-paced environment.
Mentor team members and manage the performance, development, and workload of direct reports.
Foster strong relationships across internal teams and external partners.
Collaborate with cross-functional departments to establish project expectations, priorities, and timelines.
Manage all aspects of technical and creative projects planning, requirements gathering, execution, troubleshooting, and on-time delivery.
Maintain strong client relationships and serve as the operational point of contact for assigned accounts.
Proactively identify and report issues, research root causes, and drive resolution.
Prepare and maintain accurate documentation, including timelines, status reports, meeting agendas, and minutes.
Train new team members and current team members on product and processes, provide client-facing training as necessary.
Requirements
Bachelor’s degree or equivalent experience in marketing, advertising, communications, business, or a related field.
5+ years of work experience in advertising, client management, account management, or project management; experience in a SaaS or marketing services environment preferred.
1-2+ years of team supervision experience
Previous experience with print production and/or print fulfillment preferred.
Experience working with global teams or supporting U.S.-based clients preferred.
Benefits
Must be available for a flexible schedule to meet client advertising deadlines, including night shifts aligned to U.S. hours for India-based team members.