Manager – Client Delivery

Role Overview

• Oversee the operational delivery and coordination of client projects for assigned accounts in a fast-paced environment.
• Mentor team members and manage the performance, development, and workload of direct reports.
• Foster strong relationships across internal teams and external partners.
• Collaborate with cross-functional departments to establish project expectations, priorities, and timelines.
• Manage all aspects of technical and creative projects planning, requirements gathering, execution, troubleshooting, and on-time delivery.
• Maintain strong client relationships and serve as the operational point of contact for assigned accounts.
• Proactively identify and report issues, research root causes, and drive resolution.
• Prepare and maintain accurate documentation, including timelines, status reports, meeting agendas, and minutes.
• Train new team members and current team members on product and processes, provide client-facing training as necessary.

Requirements

• Bachelor’s degree or equivalent experience in marketing, advertising, communications, business, or a related field.
• 5+ years of work experience in advertising, client management, account management, or project management; experience in a SaaS or marketing services environment preferred.
• 1-2+ years of team supervision experience
• Previous experience with print production and/or print fulfillment preferred.
• Experience working with global teams or supporting U.S.-based clients preferred.

Benefits

• Must be available for a flexible schedule to meet client advertising deadlines, including night shifts aligned to U.S. hours for India-based team members.
• Minimal travel may be required.