Interim Sales Account Manager

Role Overview

• Client Relationship Management: Cultivating and maintaining strong, long-term relationships with existing clients to ensure their satisfaction and loyalty, acting as the main point of contact.
• Understanding Client Needs: Conducting regular meetings with clients to understand their business needs, pain points, and objectives, and proposing appropriate IT solutions.
• Sales Opportunity Identification: Identifying upselling or cross-selling opportunities within the existing accounts by understanding client requirements and aligning them with new or additional solutions.
• Solution Customisation and Proposals: Collaborating with the technical teams and pre sales to create customised IT solutions and service proposals that match the client’s specific needs, ensuring alignment with their business goals.
• Delivery Oversight: Overseeing the implementation of IT solutions by coordinating with internal teams and ensuring the timely delivery of projects and services.
• Contract Negotiation and Renewal: Handling contract negotiations working closely with the CCO, renewals, and any amendments with clients, ensuring favourable terms for both the client and the company.
• Client Onboarding and Training: Overseeing the onboarding process for new clients, ensuring they are properly trained and set up to use the IT solutions effectively.
• Issue Resolution and Escalation Management: Addressing and resolving any client issues or concerns in a timely manner, coordinating with support teams or internal technical teams and escalating as necessary to ensure high levels of customer satisfaction.
• Collaboration with Internal Teams: Working closely with sales, technical, and support teams to ensure a seamless experience for the client and to ensure that all projects are aligned with the company’s goals.
• Pipeline Management: Actively managing the sales pipeline for existing accounts, ensuring that opportunities are tracked, followed up on, and moved through the sales cycle in a timely manner.
• Forecasting and Sales Reporting: Providing accurate forecasts on future revenue based on pipeline activity, client engagements, and potential deals. Regularly updating management on progress, risks, and opportunities within the accounts.
• Referral Generation: Identifying opportunities to generate referrals from existing clients. Encouraging satisfied customers to refer the business to other potential clients, and leveraging those referrals to grow the business.

Requirements

• Proven experience in a Sales Account Manager or Account Executive role within IT services, cloud services or technology solutions.
• Passion for building trust and communicating effectively with clients.
• Consistent track record of providing excellent customer service in a fast-paced, dynamic environment, ideally within a Managed Service Provider (MSP).
• Commercially minded with an ability to identify and develop revenue opportunities.
• Excellent organisational and time management skills with the ability to manage multiple accounts and priorities.
• Strong sense of ownership and accountability.
• Well-developed communication abilities.

Tech Stack

• Cloud

Benefits

• Work from home fixed-term contract but alternatively, you can also work from our offices (London, Manchester, or Edinburgh).
• Bonuses based on performance.
• Appropriate, modern technology to support the fulfilment of your role.
• Significant focus on Learning + Development. training courses, seminars, and social events in London.
• Supportive, ambitious and entrepreneurial culture where you'll have the freedom to drive ideas, take ownership and make a real impact.
• Death in service life insurance for five times an employee's annual salary.