Ensure constant support for clients across the LATAM region, staying attentive to their needs throughout the customer journey.
Provide personalized, real-time customer support via email, chat, and phone.
Serve as the first point of contact in the after-sales process, addressing client questions and resolving issues with empathy and efficiency.
Work as a liaison between inside support areas, as with external customers.
Adapt quickly to evolving client needs and contribute to delivering a consistently high-quality customer experience.

Completed bachelor’s degree.
Minimum of 1 year of experience in customer service or call center roles.
Experience in B2B environments is a plus.
Advanced level of English (spoken and written).
Strong skills in multitasking, communication, writing, spelling, teamwork, and performing under pressure.

Positive and encouraging work environment.
Dynamic company where you can grow as far as your vision and curiosity leads you.
Competitive compensation and benefits package.
Hybrid work scheme.

Customer Service Analyst

Key skills