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Community & Support Specialist, EST Time Zone at IFTTT | JobVerse
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Community & Support Specialist, EST Time Zone
IFTTT
Remote
Website
LinkedIn
Community & Support Specialist, EST Time Zone
Estonia
Full Time
2 hours ago
$18 - $29 USD
Apply Now
Key skills
JavaScript
OAuth
SaaS
CRM
Communication
About this role
Role Overview
Manage and engage with users on Reddit, Discord, and App Store reviews
Respond to questions, posts, and feedback to foster a positive community experience
Help users discover new ways to get value from IFTTT Pro
Collaborate on campaigns and initiatives to boost community engagement
Identify patterns in community discussions that inform product and content improvements
Efficiently triage support tickets IFTTT users
Assist users in building Applets, including using filter code (JavaScript)
Create, audit and improve help center documentation
Identify and reproduce technical issues, suggesting enhancements and improving user experience
Become an internal IFTTT expert who can answer product questions from colleagues
Requirements
Prior experience managing online communities for software or SaaS products
Experience creating and editing help center or knowledge base content
Strong writing and communication skills
Passion for troubleshooting and problem-solving
Experience with community management across multiple platforms (Discord, Reddit, app stores, etc.)
Experience interacting with APIs and user authentication (OAuth 2)
Experience with JavaScript
Experience with CRM tools or email support (Zendesk preferred)
Experience working remotely
Fluency in written and spoken English
Apply Now
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