Senior Business Analyst – Lending Transformation

Role Overview

• Lead end-to-end business analysis for complex lending initiatives, from discovery through to implementation and review.
• Work across residential mortgage lending, platform and system change, core banking and servicing, including end-to-end mortgage operations.
• Support transformation and migration activities, including data and process migration across platforms and providers.
• Partner with technology, operations, credit, risk and compliance to deliver scalable, compliant solutions.
• Lead discovery, stakeholder workshops and define clear business requirements, user stories and acceptance criteria.
• Translate complex needs into actionable artefacts for engineering, operations and vendors.
• Map current and future-state processes across origination, servicing and collections.
• Identify opportunities for simplification, automation and improved customer/broker experience.
• Ensure alignment with credit policy, regulatory obligations and risk controls.
• Support platform and operating model changes, including system migrations.
• Contribute to data mapping, migration rules, reconciliation and cutover planning.
• Work within cross-functional teams to prioritise backlogs and support delivery.
• Support UAT, defect triage, test planning and readiness activities.
• Track and communicate progress, risks and key milestones.
• Ensure alignment with regulatory requirements (e.g. NCCP, ASIC) and internal policies.
• Embed credit rules, decisioning criteria and controls into processes and systems.
• Build strong relationships across business, technology and external partners.
• Communicate complex topics clearly and support governance forums with concise insights and recommendations.

Requirements

• 5+ years experience as a Business Analyst in financial services, with significant exposure to home loans/residential mortgage lending.
• Demonstrated experience working on large transformation and/or migration programs, ideally involving core banking or lending platforms.
• Hands-on experience with mortgage operations (e.g. settlements, servicing, collections, discharges, variations).
• Experience working with or alongside risk, compliance and/or credit underwriting teams in a regulated lending environment.
• Background in core banking systems, loan origination/servicing platforms or similar enterprise platforms is highly regarded.
• Experience working in Agile or Hybrid delivery environments with cross-functional teams.

Benefits

• A vibrant, relaxed, yet professional culture.
• Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration.
• A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.
• Generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
• An additional week’s Loyalty Leave each year after reaching 3 years’ service.
• Wellness initiatives with a strong focus on psychological safety.