Client Manager – Strategic Clients

Role Overview

• Developing and maintaining exceptional level of relationship and sales support to clients on behalf of Client Director’s
• Owning and co-ordinating the successful resolution of client enquiries
• Providing a high level of technical support, demonstrating an understanding of a client’s decision making process and long term objectives
• Being able to answer complex queries as well as identifying business opportunities and threats
• Identifying and following up on leads and sales opportunities with the intention of maximising revenue
• Becoming a mentor for one or more of your team
• Assisting with their training and development and becoming an additional escalation point
• Reviewing and signing off draft instructions for the team and your peers
• Attending meetings and conference calls where required
• Taking sole responsibility for audit and operational meetings when opportunities arise
• Demonstrating a high level of technical knowledge in LGIM's products, brand, services and competitors in the market
• Developing and maintaining knowledge of the current investment market, economic issues and LGIM’s views
• Preparing meeting packs for client meetings and new business pitches
• Maintaining excellent working relationships around key business areas at all times
• Working with areas of expertise around the business to project manage ad-hoc queries, data requests and client change, through to completion in line with client expectations
• Overseeing and assisting with the production of legal documentation, reports and client specific data relevant to the clients' investment strategy

Requirements

• Experience within the investment management industry including providing an exceptional level of client service and sales support
• Demonstrable track record of dealing with external clients and building significant relationships with external contacts up to and including senior levels
• Institutional client experience
• Strong workflow management experience
• Working within the pensions (or insurance) industry
• Strong overall Investment knowledge including an understanding of the different investment vehicle options
• Detailed Institutional Investment product knowledge, LDI, Cashflow matching, Credit, Real Assets and Index funds knowledge

Benefits

• Empowered by hybrid working
• Supported by technology and workplaces that enable us to work effectively
• Opportunities to grow your career as we grow L&G
• Celebrating success and rewarding strong performance
• Commitment to equal opportunities