Manage and oversee daily operations of the calibration laboratory, including work planning, prioritization, and execution
Lead, mentor, and develop calibration technicians and other lab staff, fostering a safe, collaborative, and high-performance environment
Ensure calibration and repair activities are performed according to Vaisala procedures, quality requirements, and relevant standards
Monitor and manage key operational metrics (e.g., on-time delivery, turnaround times, work queues, workload, quality-related rework, customer satisfaction) and take corrective actions as needed
Collaborate closely with the Service Coordinator Manager and coordinators to support accurate order handling, realistic lead times, and on-time customer deliveries
Maintain and oversee calibration-related tools, reference standards, and equipment, including verification, maintenance, and related documentation
Support troubleshooting and provide technical guidance on calibration and measurement questions within the Service Center
Contribute to the development and improvement of calibration processes, work instructions, and methods, in alignment with regional and global best practices
Ensure compliance with safety guidelines and promote a strong safety culture in the laboratory
Prepare and maintain required operational and quality documentation, and support internal and external audits as needed

Several years of experience in calibration, metrology, or a closely related technical field (e.g., instrumentation, electronics, environmental measurements)
Experience in a supervisory, lead, or team coordination role within an operations, lab, or service environment
Strong understanding of calibration principles, measurement uncertainty, and related standards and best practices
Demonstrated ability to organize work, manage priorities, and drive efficient execution in a fast-paced operational setting
Solid people leadership skills, including coaching, feedback, and day-to-day support of technicians and lab staff
Strong collaboration skills and the ability to work effectively with Service Coordinators and other internal stakeholders
Good communication skills, both written and verbal, with the ability to convey technical topics clearly and professionally
Proficiency with relevant business and lab systems (e.g., ERP, CRM, and calibration/asset management tools) and MS Office
Technical degree in engineering, metrology, physics, or a related discipline, or equivalent combination of education and experience
Optional, if travel is relevant: Ability to travel occasionally for training or collaboration within the regional service organization

Service Center Manager

Key skills