Customer Service Broker – Home & Auto Insurance

Role Overview

• Assisting clients by providing product and service information, resolving client complaints, and assessing risks for automobile and property policies
• Directs or responds to telephone inquiries and written requests
• Resolves product and service problems
• Attracts potential clients
• Prepares and drafts responses to routine correspondence
• Processes rewrites and remarkets following established new-business guidelines
• Files and documents records of insurance transactions
• Maintains a comprehensive log and diary system
• Provides quality service while adhering to customer service standards

Requirements

• A RIBO licence
• A minimum of one year’s experience in personal lines automobile and property insurance
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders
• Superior time management, project management and organizational skills to manage competing priorities
• Intermediate knowledge of Microsoft Office Suite applications
• Bilingualism is an asset

Benefits

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options