Senior Manager, Client Operations

Role Overview

• Support senior client leaders by providing oversight for designated accounts
• Ensure operational efficiency, client satisfaction and successful delivery of services with support from senior client leaders.
• Monitor and report on account performance, identifying areas for process improvement, proactively recommending and implementing solutions.
• Track all key account activity, agreements, progress; generates regular documentation.
• Foster client relationships, serving as one of the primary points of contact and trusted advisor for client stakeholders and supporting senior client leaders in ensuring client needs are met.
• Monitor project timelines and resource utilization, ensuring all deliverables are completed on time and within budget.
• Provide recommendations / solutions to problems, escalate to senior client leaders if/when needed.
• Coordinate with internal cross-functional teams to develop and deliver integrated solutions that meet client objectives.
• Support senior client leaders in building strategic account plans, identifying areas of opportunity, and developing related materials focused on growing Blend's presence.
• Contribute to the development of proposals, presentations, contracts.
• Mentor and guide junior staff, providing support and training in account management best practices and career development.

Requirements

• Bachelor’s degree in business, marketing, management, data science, or a related field.
• 8+ years of experience in account management or client relationship management, within professional services, data science, technology firms, or agencies; Proven track record of building and maintaining successful client relationships.
• Experience managing or mentoring junior staff.
• The ability to develop client materials such as project status, deliverable outputs, QBRs, and proposals; this often includes making complex ideas and activities simple for a business audience.
• Understanding of the business applications of data engineering, data science, and business intelligence concepts.
• Excellent communication, presentation, and interpersonal skills.
• Familiarity with tools and software used in account management (e.g. CRM systems, project management tools).
• Ability to interpret and act on data to improve client satisfaction and team efficiency.
• Strong problem-solving skills and the ability to manage complex client relationships and sensitive situations.
• Adaptability to change in a dynamic and fast-paced environment; Highly organized with strong time management capabilities.
• Availability to travel occasionally for client meetings.