Clinical Operations Manager

Role Overview

• Assesses feasibility of research protocols based on knowledge and experience and in accordance with designated criteria to select the most suitable studies for the clinical site.
• Supervises the conduct of clinical trials in accordance with ICH GCP, applicable regulations, procedures, and protocols, by monitoring the safety of patients, completeness of research documentation and proper study conduct.
• Monitors individual stages of budget negotiations and research timelines.
• Manages the team of Lead Coordinators, oversees the quality and results of their work by monitoring and follow-up of study related reports, timesheets, site trackers and any other available tools to ensure satisfactory performance of the MO1 team.
• Ensures continuous improvement and standardization of the research process, its continuity and consistency with ICH GCP, regulations, procedures and research protocols by co-creating operational procedures, templates, guidelines related to the work of medical staff and the site in clinical studies.
• Creates a work culture environment that promotes process transparency, high performance and openness.
• Manages and supervises the teams’ work, ensuring the development of individual team members through regular, open feedback, periodic support meetings, providing training and guidance.
• Provides performance evaluation in accordance with the employee evaluation system to maintain motivation and commitment at work.
• Supervises and participates, when necessary, in audits and inspections, supports the Milestone One team and the medical team at the site by ensuring a reliable and smooth audit process.
• Build and sustain long-lasting relationships with existing and potential clients (sponsors, CROs, medical institutions).
• Support network development activities by active promotion of Milestone One brand by acquiring new clinics and new medical institutions to the network.

Requirements

• University degree in life sciences
• Minimum 5 years of a clinical on the job experience, in a leadership position at a CRO or SMO
• Fluent use of local language, at least C1 level of English
• Proficiency in MS Office
• Valid driver’s license
• Excellent communications and presentation skills
• Excellent Management Skills
• Effective problem solving and result oriented
• Accountable Team Leadership Skills
• Induction training in SOPs and administration practices for SEO Managers.
• On the job training under supervision of Project Manager Global or designated person
• Sales skills and client engagement experience are considered a strong plus

Tech Stack

• Google Cloud Platform

Benefits

• Accelerate your career with Milestone One!