Key skills
Communication
About this role
Role Overview
- Process incoming and outgoing payments accurately and efficiently.
- Verify transaction details and ensure accuracy before finalizing payments.
- Monitor and maintain account balances across payment systems.
- Support Customer Support agents by resolving payment-related issues quickly and professionally.
- Collaborate with colleagues to resolve discrepancies and identify process improvements.
- Assist shift leaders and managers with operational tasks as needed.
- Participate in regular meetings and training sessions to enhance team efficiency and develop your expertise.
- Provide support and guidance to junior team members when needed.
Requirements
- Excellent verbal and written communication skills in English.
- A meticulous, precise, and thorough approach to tasks.
- Strong analytical and numeric skills for resolving issues.
- The ability to thrive in a fast-paced digital environment while juggling multiple tasks.
- A collaborative mindset to work effectively with colleagues.
- Familiarity with tools such as Slack and Discord.
- Experience in customer service or similar roles.
Benefits
- Flexible and Remote Working: Work from anywhere, supporting your work-life balance.
- Equipment provided: We’ll set you up with a laptop, headphones, and mouse so you’re ready to work comfortably.
- Career Growth: We’re committed to your development, offering training and advancement opportunities.
- Performance Recognition: Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle.
- Health and Fitness Benefits : Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being.
- Self Development Budget : Invest in your growth through online courses and professional learning opportunities.
- Extra Paid Annual Leave: Enjoy 22 days of vacation, with an additional day added for each year of employment, up to a maximum of 26 days.
- Special Birthday Perk : Take your birthday off after a year of employment to celebrate!