Field Service Technician

Role Overview

• Perform advanced field diagnostics, repairs, and installations of windows and doors
• Apply all knowledge and skills required of a Field Service Technician 1, including basic repairs, inspections, safety compliance, inventory, vehicle operation, and customer service
• Demonstrate expertise in multiple window types (single-hung, double-hung, casement, sliding) and door systems, including repair and replacement techniques
• Work with different window and door materials (wood, vinyl, aluminum, and various glass types) with proper techniques and care
• Utilize a range of tools such as drills, sealants, pry bars, caulk guns, and power tools with proficiency and accuracy
• Perform diagnostics and provide technical support via phone and email to internal and external stakeholders
• Conduct water tests according to company protocols and document results using internal software
• Apply knowledge of window and door installation practices to evaluate and support field projects
• Organize and coordinate jobs requiring two or more technicians, ensuring effective collaboration with internal teams and customers
• Deescalate warranty or service concerns professionally, maintaining customer confidence and satisfaction
• Perform specialized repairs, including water intrusion fixes, shaped products, and installation diagnostics
• Maintain strong relationships with customers and sales teams by providing clear communication, accurate documentation, and dependable service
• Expand and apply knowledge of company products and industry standards to support advanced fieldwork
• Travel within assigned territory daily; overnight travel may be required depending on territory.

Requirements

• High School Diploma or equivalent required
• AAMA Installation Training certification preferred
• Valid driver’s license with ability to successfully clear an MVR check
• 3–5 years of general construction or building material installation experience preferred
• 3–5 years of fenestration manufacturing or installation experience preferred
• Proficiency with hand and power tools
• Ability to complete advanced diagnostics, repairs, and documentation
• Strong understanding of installation practices for windows and doors.

Benefits

• medical, dental and vision benefits starting day 1
• PTO
• paid holidays
• FSA
• life insurance
• LTD
• STD
• 401k
• EAP
• discount programs
• tuition reimbursement
• training
• professional development