Field IT Technician

Role Overview

• Stop work for safety concerns, and abide by safety best practices, policies and procedures.
• Use of exceptional communication and customer service skills to build and maintain relationships with users and departments.
• Ensures adherence to company policy while maintaining specific knowledge of IT policies and procedures.
• Performs Installation, maintenance and troubleshooting of on-premise Windows and Linux based virtual server systems.
• Performs maintenance, troubleshooting and reporting for on-premise backup infrastructure.
• Performs other incidental and related duties as required and assigned.
• Focuses on providing technical support to end-users directly and remotely, leveraging ticketing systems to correctly document and complete tasks.
• Performs systems setup, installation, and upgrades of hardware and software.
• Maintains asset inventory and inventory refresh lifecycle.
• Installs, configures, and maintains IT Department assets, including but not limited to; workstations, laptops, mobile devices, phones, WAPs, printers, copiers, etc.
• Conducts end-user training as required.
• Assists in maintaining all mine communication systems.
• Installation and testing of IT infrastructure, including structured cabling, Fiber Optics and fixed wireless.
• Maintains documentation on current policies and procedure changes.
• Maintains working knowledge of current systems and tools used by the company and provides reports using these in a timely fashion.
• Works with the Environmental Dept to ensure E-Waste is processed properly.
• Assists other members of the IT department in their duties as prescribed by management and maintains flexible on-call weekend rotation status.
• Performs other incidental and related duties as required and assigned.

Requirements

• Ability to work safely and promote safe behavior in others.
• High school diploma or equivalent.
• Positive attitude, strong work ethic, and a team-oriented mindset – being respectful, reliable, and easy to work with is just as important as technical skills.
• Willingness to assist others, adapt to changing conditions, and proactively solve problems in a dynamic and inclusive work environment.
• Excellent safety, attendance, and work records.
• Hold A+ certification or be able to obtain within 90 days of hire.
• Net+ certification or equivalent experience within 90 days of hire.
• Experience in hardware maintenance, MS Active Directory, Exchange Online, Windows OS, and MS Office 365.
• Ability to work with minimal supervision and communicate clearly (verbally and in writing) with all mine-site personnel.
• Ability to establish and maintain cooperative working relationships with others.
• Ability to troubleshoot IT systems, communication issues, and deliver resolutions effectively.
• Ability to lift and move 50 lbs.
• Ability to work independently as well as with teams.
• Ability to safely load and operate vehicles in a variety of conditions including but not limited to; heavy rain, snow, and varying underground conditions.
• Sets high standards for self and others, builds trust, and takes accountability.

Tech Stack

• Linux

Benefits

• Coeur Alaska prioritizes safety, teamwork, career development and growth. If you want to grow your career in a progressive, team-oriented environment, apply today.