Leading enterprise clients through complex production infrastructure challenges.
Ensuring operational excellence across Mirantis platforms.
Being the primary technical owner for a set of enterprise clients operating Mirantis platforms in production environments.
Guiding clients through incidents, upgrades, and architectural decisions.
Working closely with Support, Engineering, and Customer Success teams.

5+ years of experience in technical account management, service delivery, or similar client-facing, infrastructure-focused leadership roles.
Proven experience providing technical leadership and operational guidance for enterprise, regulated, or high-performance production environments, leveraging OpenStack, Kubernetes, and hybrid cloud infrastructure.
Strong understanding of core OpenStack components (Nova, Neutron, Cinder, Keystone, Glance), Linux systems, distributed systems, networking, and storage from a strategic, operational perspective.
Demonstrated ability to lead high-severity incidents, escalate appropriately, and communicate effectively with executives and engineering teams.
Ability to provide architectural guidance and strategic recommendations, including OS, hardware, and platform upgrades, balancing operational, technical, and business considerations.
Ability to provide proactive risk identification and mitigation guidance.

Work with an established Silicon Valley leader in the cloud infrastructure industry.
Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
Be a part of cutting-edge, open-source innovation.
Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.
Receive a competitive compensation package with strong benefits plan

Technical Account Manager – OpenStack

Key skills