Own and lead daily operations and service delivery for all assigned HMS clients across service lines.
Ensure achievement of contractual service levels, operational KPIs, compliance standards, and financial goals.
Lead a globally integrated delivery model, including management of onshore and offshore resources.
Collaborate with SME functional leadership, Continuous Improvement and the Operational Advancement team to drive innovation and performance.
Serve as the primary senior leader point of contact for all assigned client operations, responsible for performance, satisfaction, and growth.
Build and sustain a positive team culture and achieve high employee engagement across all teams.

10+ years of senior-level leadership in revenue cycle operations, healthcare BPO, or managed services; experience in consulting a plus.
Experience managing multi-client portfolios and large-scale delivery teams, including offshore operations.
Strong knowledge of revenue cycle functions, metrics, compliance standards, and industry best practices.
Proven ability to manage operational P&L, lead teams, and achieve service excellence on a scale.
Exceptional communication, client engagement, and relationship-building skills.
Demonstrated ability to identify service expansion opportunities and act as a strategic advisor to clients.
Strong organizational and analytical skills; capable of managing in a matrixed, fast-paced environment.
Bachelor’s degree required; Master’s in Healthcare Administration, Business, or related field preferred.

medical, dental and vision coverage
401(k) plan with a generous employer match
employee stock purchase plan
generous Paid Time Off policy
paid parental leave and adoption assistance
Wellness Program supports employee total well-being by providing free annual health screenings and coaching

Vice President, Managed Services, Revenue Cycle Operations

Key skills