Manage a portfolio of SMB merchants as the primary contact
providing guidance, resolving issues, and maintaining regular online and on-ground engagement.
Build trusted partnerships with merchants by delivering support, improving operational quality, and helping merchants grow profitably on GrabFood/ GrabMart or Grab Dine out.
Work with merchants to drive adoption of key campaigns and strengthen their ability to use self-serve tools for optimizing promotions, improving visibility, and growth.
Leverage data to monitor and analyze merchant performance, and deliver actionable insights that help optimize their growth on Grab.
Collaborate with relevant teams to execute local marketing activities, roll out new features and create long-term partnership opportunities that benefit both Grab and Merchants.

Bachelor's degree in Business Administration, Commercial, or related field in Account Management.
At least 2 year of experience in Ecommerce, FMCG, F&B, Sales, or related fields.
Strong communication skills.
Experienced in building and maintaining partner relationships.
Experienced in negotiation and persuasion.
Ability to analyze and resolve operational issues and business performance challenges for partners.
Able to work independently and collaborate effectively within a team.

We have your back with Term Life Insurance and comprehensive Medical Insurance.
With GrabFlex, create a benefits package that suits your needs and aspirations.
Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.

Associate, Key Account Management – Expansion

Key skills