Jobs for HumanityRemote
Customer Service Representative – Call Center
Ohio, United States of America
Full Time
4 hours ago
No H1B
Key skills
CRM
About this role
Role Overview
- Design and implement customer journey mapping to optimize the end-to-end customer experience
- Serve as the primary point of contact for clients
- Proactively resolve escalations related to BPO or call center operations
- Regularly engage with clients to gather feedback on their experience
- Maintain a high standard of customer service
- Ensure a positive experience for customers at all touchpoints
- Monitor and track performance metrics
Requirements
- 1-3 years of experience in customer service, customer experience
- Fluent in English (both written and spoken)
- Experience with customer service platforms, CRM tools