Provide support to adults, children and families with mental health needs via telephonic services
Ensure delivery of quality and cost-effective services
Answering large amounts of inbound and outbound calls in a timely manner
Follow communication scripts to manage different topics
Identify and resolve customer needs telephonically
Schedule and reschedule patient appointments using scheduling system
Collect and clarify customer contact & insurance information
Maintain accurate and timely documentation in compliance with HIPAA
Participate in quality improvement initiatives related to transitions of care

Bilingual (Spanish)
High School Diploma Required
Previous healthcare or medical office experience is preferred
Must have a working knowledge of Microsoft Outlook, Excel, Word and document in an EHR
Ability to relate to clients, employees, and the general public in a professional manner.

Customer Service Representative

Key skills