Lead enterprise UC O&M: telephony/voicemail, Cisco/Poly VTC, WebEx, streaming/portal/VOD, digital signage, eFax, and UC for call centers.
Architect, implement, and upgrade Cisco UC core (CUCM, Expressway, CMS, CMM, TMS, UCCX) and Poly platforms (DMA, RMX, Resource Manager).
Oversee Cisco/vBrick streaming and ConnectedSign signage; guide migration strategy (increasing Cisco usage).
Ensure QoS delivery: DSCP/NetFlow, jitter/latency monitoring (SolarWinds/StealthWatch); manage SIP/PRI/H.323/URI and survivable gateways.
Coordinate regional field engineering for deployments, site surveys, and tickets via ServiceNow; provide monthly/on‑demand reporting.
Maintain documentation (standards, build guides, runbooks), configuration/inventory, and security accreditation support.
Collaborate closely with client stakeholders and partners such as Engineering, Security, Architecture,Network and ITFS
Evaluate UC technologies to help the government make best value acquisitions to support the UC Enterprise
Ensure UIUX across the UC enterprise providing consistent simple user experience.

10+ years UC architecture/operations with nationwide deployments.
CCNP/CCIE Collaboration‑level knowledge; exec event support; complex incident leadership.
Integration of UC with hybrid cloud; performance management for real‑time media.
2-5 years of DHS UC experience is preferred with practical knowledge and application of the DHS 4300A Certifications (preferred): Preferred: Cisco CCNP/CCIE Collaboration; ITIL v4; Poly/Avaya OEM credentials a plus.

Unified Communications Lead – Senior Program Manager, Team Lead

Key skills