Serve as the primary contact for our partners, responding to inbound calls and emails with timely, accurate, and professional communication.
Manage partner escalations with a solution-oriented approach, investigating root causes, coordinating with internal teams, and ensuring prompt, satisfactory resolution.
Design, implement, and manage customized partner engagement strategies to strengthen relationships and improve performance.
Identify and engage prospective referral partners, communicating program value, answering questions, and closing new partnership opportunities.
Provide ongoing education and resources to active partners to enhance their understanding of programs and maximize results.
Facilitate seamless onboarding for new partners, ensuring familiarity with program resources, tools, and best practices.
Maintain consistent communication with key partner stakeholders through calls, emails, and scheduled check-ins to ensure satisfaction and identify growth opportunities.
Occasionally travel to partner offices or industry events as needed, depending on assigned accounts.

Two or more years of experience in account management, client relations, or customer success, preferably in home services or real estate.
Strong verbal and written communication skills, with the ability to build rapport and influence partners.
Proven track record in relationship-driven roles, managing multiple accounts or partners successfully.
Creative, proactive problem-solver with a focus on continuous improvement.
Ability to manage multiple priorities in a fast-paced environment.
Strong understanding of real estate processes, terminology, and industry dynamics.
Proficiency in Salesforce, Google Workspace, and email management tools.

Customer Experience Manager

Key skills