Build strong, trusted relationships with mid-market and enterprise stakeholders in Italy, becoming a strategic partner in their language-learning initiatives
Deliver a smooth onboarding experience and guide customers through Busuu’s adoption, engagement, and enablement motions
Monitor customer usage and KPIs through dashboards, sharing insights and best practices that demonstrate ROI and drive business outcomes
Own the renewal process across your portfolio, including surfacing risks early, building renewal plans, and collaborating with Sales on strategy where needed
Identify and qualify upsell and expansion opportunities that align with customer needs and contribute to net revenue retention
Present clear, data-driven insights to influence customer decision-making and internal learning strategies
Share market and customer feedback with Product, Sales, and Marketing to help shape Busuu’s roadmap and commercial positioning
Stay informed on trends in the Italian corporate learning and EdTech landscape to provide relevant, consultative guidance
Generate customer advocates, case studies and success stories that highlight engagement, outcomes, and ROI

Native-level (or equivalent) Italian and fluent English
Minimum 2 years of experience in Customer Success, Account Management or similar client-facing roles within a SaaS environment
Experience managing mid-market or enterprise customers, ideally with multi-stakeholder relationships
Ability to interpret customer data and use insights to demonstrate ROI and influence decision-making
Strong consultative approach with a customer-centric and solutions-focused mindset
Ability to collaborate effectively with cross-functional teams such as Sales and Product
Strong organisational skills and the ability to manage multiple accounts and priorities at once
Confidence working with CRM systems, dashboards and common SaaS tools
Experience in EdTech or HR and Learning and Development solutions (Bonus)
Additional European languages relevant to our customer base (Bonus)

Our centrally located offices are well-equipped with free breakfast, plenty of snacks and fresh fruit
You get 2 free lunches per week at our office that you can choose out of a wide selection of restaurants in the area
Busuu offers a great Private Health Insurance scheme
There is a dedicated training budget to ensure our employees can continuously grow and progress in their careers
We like to support our teams with their work-life balance so we offer flexible working hours and a hybrid model of working
We offer enhanced maternity and paternity leave (depending on location)
Staying connected as a team is very important to us, so we have lots of social activities for you to join such as team lunches, Thursday socials, quarterly team, and company events

Customer Success Manager, Italian Speaker

Key skills