Senior Director, IT

Role Overview

• Own and oversee operation of multiple on-prem datacenters, manage cloud (Azure and AWS) infrastructure for corporate workloads ensuring performance, reliability, and scalability.
• Lead administration, optimization, and ongoing development of core internal systems, including Microsoft Dynamics CRM.
• Design for simplicity and scale minimizing operational overhead and friction through automation and managed services.
• Manage availability, performance, backup and disaster recovery for IT systems including hardware, virtualized environments, networking, identity and security systems.
• Strengthen and maintain the company’s security posture across infrastructure, endpoints, identity, and data.
• Manage IT department, Enterprise Services team, and a small compliance function, setting priorities and driving accountability.
• Oversee vendor relationships, including managed service providers, holding partners to clear standards and measurable outcomes.
• Develop and manage IT budget, balancing operational stability with forward-looking investments; create predictable and optimized IT cost model that scales with headcount, customers and new solutions.
• Create new, update existing and enforce policies around governance, access control, data protection, and regulatory compliance.
• Partner with executive leadership to align technology choices, operational efficiency and security posture with company growth objectives.
• Work closely with Engineering and DevOps on shared services (identity, networking, security, compliance), clearly separating corporate IT ownership from product engineering platforms and pipelines.

Requirements

• 15+ years of progressive IT experience in a software and services centric organization with customer facing SLAs and compliance requirements.
• Proven experience managing hybrid environments that include both on-prem and cloud infrastructure.
• Direct experience with Azure-based deployments in a production setting.
• Prior responsibility for enterprise applications such as Microsoft Dynamics CRM.
• Experience managing and developing technical teams.
• Bachelor’s degree in Information Systems, Computer Science, or a related field (or equivalent practical experience).

Tech Stack

• AWS
• Azure
• Cloud

Benefits

• Health insurance
• 401(k)
• Paid time off
• Flexible work arrangement