Serve as the primary contact for all quality-related topics for designated strategic semiconductor customers
Build and maintain strong relationships with customer quality, engineering, procurement, and operational teams
Lead regular customer quality reviews, business updates, QBRs, and technical discussions
Monitor and analyze key customer quality metrics including DPPM, return rates, field failures, defect trends, and audit outcomes
Track customer scorecards, identify performance gaps, and drive cross-functional actions to achieve target ratings
Lead end-to-end containment, root cause investigation, and corrective action activities for customer-reported issues
Coordinate across internal teams—manufacturing, engineering, reliability, supply chain, and product management—to ensure timely and robust problem resolution
Prepare and deliver customer-facing 8D reports, corrective action plans, and technical documentation with high professionalism and accuracy
Provide quality and reliability input during new product introduction (NPI)
Review change notices (PCNs), deviations, and risk assessments
Support or lead customer audits (process, system, compliance, supplier audits), facilitating corrective actions and closure activities
Partner with program management, operations, and commercial teams to ensure alignment of quality strategy with business objectives

Bachelor’s or master’s degree in engineering discipline (preferably electronics, chemical, material science)
12+ years of experience in quality engineering, customer quality, within the semiconductor industry
Proven track record directly with major semiconductor OEMs, OSATs, or Tier-1 customers
Strong understanding of semiconductor materials, processes (wafer fabrication, packaging, assembly, test), and reliability mechanisms
Expertise in quality tools: SPC, MSA, FMEA, control plans, 8D, PPAP, APQP, DOE, and risk management
Strong familiarity with semiconductor failure mechanisms, reliability standards, qualification methods, and analytical methods including Failure analysis
Ability to interpret data and trends including statistical analysis
Familiar with ISO9001/IATF 16949 quality management standards

Competitive compensation (competitive base salary and performance-related bonus plan)
Health, dental, and vision insurance
Wellness Program
PTO/Holidays
401(k)-retirement plan with a company match
Paid parental leave
Tuition reimbursement
Opportunities for professional development

Senior Director, Customer Quality

Key skills