About this role

Manage existing customer relationships to ensure customer loyalty and expand our business relationships.
Conduct regular business reviews and collaborate with customers to present strategic security strategies.
Maintain a detailed understanding of products and services, and suggest the best strategies to meet their needs.
Collect customer feedback, review and manage concerns, and advocate for all aspects of the customer experience with Cerby.
Own new customer onboarding process, ensuring quick value realization.
Handle customer requests, answer questions, and guide them through best practices.
Create and optimize existing processes within the company and actively enhance all Customer Success initiatives.

5
10 years of experience in customer success management positions or similar.
Experience working with enterprise customers.
Ability to communicate and foster positive business relationships (English required, a second language is a plus).
Basic understanding of web technologies.
Accountability and personal organization are essential.
Ability to establish milestones and keep all team members on task.
Experience analyzing and optimizing the existing processes in the Customer Success department.
Problem-solving and high-level troubleshooting abilities.
Experience working within the Identity and Access Security space is a plus.

Customer Success Manager

Key skills