EdTech Customer Success Manager - Pacific/Mountain Time

Lavner Education is one of the world's leading EdTech companies, seeking a high-energy Customer Success Manager to connect their innovative programs with families. The role involves managing communications, providing support, and building relationships to ensure families feel empowered and supported throughout their educational journey.

Responsibilities:

• Service support tickets, phone calls, and chats in a timely, professional, and informative manner
• Develop valuable relationships with clients by identifying their needs and resolving issues with empathy and patience
• Gain a strong understanding of our camps, policies, STEM courses, and software to provide families with personalized recommendations and assist with registration
• Utilize your institutional and experiential knowledge to troubleshoot challenges and resolve conflicts effectively
• Expand sales output and booking demand by providing information to potential and current families
• Document and review changes to customer accounts using our support desk ticketing system and camp management software
• Coordinate with location managers, seasonal staff, and camp directors to ensure professional communication and positive outcomes for all stakeholders
• Proactively obtain positive reviews from happy customers to fuel company growth
• Demonstrate the ability to manage multiple priorities and projects in a fast-paced environment
• Provide feedback and insights to fuel innovation, and assist with administrative duties or metrics tracking during lower-volume periods
• Exhibit complete compliance with company policies and maintain a positive, professional culture within the department

Requirements:

• At least 5 years of professional work experience in Customer Service, Sales, STEM Education, Management, or Business
• Bachelor's degree in Education, Business, Communications, Management, or a related field
• Tech savvy with a proven ability to master new software and follow up on details
• An inclusive, upbeat, and flexible mindset
• Clearance of all required background checks
• Previous experience in EdTech or summer camp programming