Build trusted relationships with both site-level operators and executive stakeholders.
Translate client goals into platform strategies and action plans that lead to measurable impact (TTMI).
Host recurring business reviews that connect platform usage to outcomes executives care about: risk reduction, efficiency gains, scalability, and ROI.
Coach clients on using Protex AI to drive safety, operational, and cultural improvements.
Drive rollout timelines and milestone delivery in partnership with Commercial and Implementation, supporting the 45-day Time to Live target from device delivery to cameras connected.
Join late-stage sales conversations to showcase the client journey and set realistic expectations.

5+ years in client success, account management, or program delivery in B2B SaaS.
Proven track record owning enterprise accounts with measurable retention and expansion results.
Experience influencing adoption and net revenue retention across a portfolio.
EHS, manufacturing, or facility operations background is a strong plus.

Customer Success Manager

Key skills