Community Engagement Associate Manager – MDEA

Role Overview

• Lead residential contractor outreach by educating contractors on program-rebated energy-efficient technologies, advising on proper installation practices, and guiding them through a seamless onboarding process.
• Establish and manage consistent communication cadence with contractors (e.g., weekly, biweekly).
• Serve as a program subject matter expert by supporting residential contractor outreach, educating customers on program-rebated energy-efficient technologies, and addressing customer questions to promote participation.
• Provide day-to-day direction and leadership for a team that supports both inbound and outbound customer communications, responding to inquiries and providing program information.
• Collaborate with internal teams—including the Program, and Field Services Managers to design and execute outreach initiatives, develop prospect lists, create project pipelines, and monitor their effectiveness.
• Develop clear, measurable outreach goals and performance metrics, while mentoring and coaching the broader team to drive high-performing customer engagement.
• Identify and cultivate potential customers through proactive outreach, cold calling, and strategic networking.
• Manage program event logistics, inventory, and venue coordination.
• Represent the program externally by assisting with the development of outreach materials, presenting events, and educating potential participants and stakeholders.
• Present available utility offerings in a way that addresses customer pain points and demonstrates opportunities to improve operational efficiency.
• Serve as a trusted advisor to customers, helping them navigate available utility programs and maximize the value of offered incentives.
• Ensure CRM integrity by maintaining accurate records, monitoring team interactions, and supporting system updates, testing, and improvements.
• Track events and outreach metrics, including engagement levels, project conversion, energy savings, and other key performance indicators.
• Attend trade shows, conferences, and industry events to represent program offerings and build relationships with key stakeholders.
• Stay current on industry trends, news, and program updates while providing regular feedback to internal teams on market needs and emerging opportunities.
• Review energy audits, technical specifications, energy usage data, and project cost calculations to support development of energy efficiency opportunities.
• Maintain reliable transportation for frequent local travel, ranging from 20% to 75% of the time (mileage reimbursement provided).

Requirements

• Bachelor's degree in business, Environmental Science, Engineering, or a related field; candidates may substitute one year of relevant professional experience for each year of required education.
• Minimum of 5 years of professional experience, preferably within the utility or energy efficiency industry.
• Proficiency in MS Office applications (Word, PowerPoint, Outlook, Excel).
• Strong ability to operate effectively in a fast-paced and dynamic work environment.
• Demonstrated sound business ethics, including the ability to handle proprietary and confidential information appropriately.
• Must possess a valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check.
• Must be based in New Jersey and willing to travel throughout the territory for customer visits, stakeholder engagement, and event participation.
• Ability to travel within the assigned geographic area as required.

Benefits

• Medical, dental and vision health insurance
• 401k
• Paid time off and paid holidays
• Wellness Reimbursement
• Professional Development Reimbursement
• Regular team meetings and in-person gatherings