Manage the client relationship
Build and maintain a relationship of trust with your key contacts
Understand your clients' strategic challenges and digital objectives
Act as their primary point of contact throughout the project
Ensure sustainable and measurable client satisfaction
Oversee the implementation of digital projects: business applications, data platforms, mobile applications...
Coordinate multidisciplinary teams (design, development, UX/UI, integration...) either internal or partner teams
Ensure respect of timelines, budget and quality, with a results-oriented commitment
Anticipate risks, remove blockers, monitor KPIs and provide smooth reporting to the client and to management
Lead responses to requests for proposals (RFPs) and participate in contractual negotiations
Identify growth levers for your clients: functional extensions, redesigns, modernization
Maintain active monitoring of innovations in your sector (UX/UI, frameworks, emerging technologies...)

7+ years of experience managing development projects in Java or PHP, ideally within an IT services company (ESN)
Proven expertise in managing complex, high-stakes projects (multi-business, multiple contributors)
Strong digital background and solid knowledge of related technologies: front/back frameworks, cloud solutions...
Mastery of project management methods: Agile (Scrum, Kanban) and/or Waterfall
Strong interpersonal skills and excellent communication with all stakeholders
Experience managing commitment-based projects in an ESN context
Experienced working in technical Web environments as well as Cloud & Data Infrastructure
Able to collaborate with different stakeholders: Sales, Clients, technical profiles
Professional working proficiency in English required

Engagement Manager – Business Applications Project Director

Key skills