Account Representative

Role Overview

• Identify and develop new business opportunities through cold calling, prospecting, networking, and referrals.
• Achieve or exceed monthly sales metrics and quotas.
• Build and manage a pipeline of potential commercial and residential clients.
• Conduct professional sales calls and assess prospect facilities for appropriate product and service applications.
• Actively build and maintain a strong professional network to generate leads, foster partnerships, and stay informed on industry trends, representing the company with professionalism at events, meetings, and community functions.
• Recommend appropriate security solutions based on customer needs and budget.
• Generate quotes, proposals, and contracts following company guidelines to present to potential customer.
• Follow up on leads, proposals, and past clients to maximize sales opportunities.
• Conduct on-site consultations to assess customer security needs.
• Prepare necessary paperwork to ensure proper and professional job installations.
• Negotiate pricing and contract terms while ensuring profitability.
• Establish and maintain relationships with property managers, business owners, and key decision-makers.
• Educate prospects on alarm systems, video surveillance, access control, fire detection, and other security solutions.
• Demonstrate and explain product functionality to new systems for clients.
• Attend customer installations after completion to ensure satisfaction, reinforce relationships, and uncover additional opportunities for service or referral.
• Provide ongoing support to customers to ensure satisfaction and potential upsells.
• Coordinate with installation, customer service, and operations teams for seamless project execution.
• Offer continuous client support to maintain satisfaction and identify upselling opportunities.
• Obtain necessary approvals for special pricing or customized solutions.
• Maintain accurate records of sales activities and client interactions in the CRM system.
• Maintain complete pricing for all jobs quoted on the company network.
• Attend all sales meetings, training, and company events.
• Must be able to gain access to commercial or residential buildings to assess the customer needs and requirements.
• Must be able to drive a reliable vehicle for transportation to and from prospect and customer locations throughout the company territory.
• Must be punctual and adhere to attendance standards.
• Adhere to all company policies and procedures.
• Other duties as assigned by management.

Requirements

• High School Diploma or equivalent is required
• Bachelor’s Degree in Business Administration, Professional Sales, Marketing, or a related field is preferred
• 1-2 years of sales experience in the Alarm industry is required
• Ability to clearly communicate ideas, objectives, and concepts to diverse audiences
• Ability to initiate contact with potential clients through cold calling and convert initial interest into meaningful sales opportunities
• Strong communication, negotiation, and presentation abilities
• Organization, time management, and attention to detail
• Ability to build and manage a pipeline of clients while maintaining relationships
• Ability to cultivate and grow a strong referral network
• Analytical problem-solving to assess client needs and recommend solutions
• Self-motivated, enthusiastic, and results-driven
• Work independently and collaboratively to drive sales and project execution
• Strong time management and organizational skills
• Professional appearance and demeanor
• Proficiency in Microsoft Office
• Experience using CRM tools
• Ability to travel within the company territory for prospecting, consultations, and client meetings
• Ability to communicate in English, Bi-lingual capabilities a plus.

Benefits

• Medical Insurance with multiple plan options
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Parental Leave
• Disability Coverage: Employer-paid Short-Term Disability
• Optional Long-Term Disability
• 401(k) Plan with tiered employer match
• Paid Time Off (PTO) starting at 3 weeks per year for employees
• Paid Holidays: 8 recognized holidays annually
• Employee & Friends/Family Discounts on security systems and monitoring services
• Pet Insurance Discount
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Company-sponsored events (friends and family welcome!)
• Continuous professional development opportunities
• A fun, positive, and high-energy work environment