Key skills
Stakeholder ManagementCommunication
About this role
Role Overview
- Responsible for the operational delivery of advisory and client services
- Ensuring work is completed on time, to the required quality standards
- Primary point of contact for client relationship escalations and internal resourcing matters
- Provides line management for Category Experts, Senior Advisors, Advisors, and Category Product Managers
- Works closely with the Client Services Manager to support commercial discussions
- Ensure timely and accurate delivery of the service to key client stakeholders
- Conduct timely and thorough investigations of issues and escalate appropriately
Requirements
- Demonstrable customer and stakeholder management skills
- Experience managing varied workloads in a fast‑paced environment
- Strong commercial awareness and ability to support commercial discussions
- Proven ability to lead, coach, and manage people
- Ability to manage multiple tasks and priorities effectively
- High level of written and verbal communication skills in English
- High proficiency in Microsoft Word, Excel, Outlook
Benefits
- Home-based role*
- 25 days annual leave plus public holidays as standard*
- Additional annual leave with length of service
- Option to buy additional annual leave
- Charity days and time off to support your favourite charity
- Payroll Charity giving scheme
- Cycle to Work scheme and much more!