Educate provider offices on access resources, including the Averitas HUB, benefit investigation services, patient support programs, cost savings tools, and billing and coding.
Guide offices through reimbursement processes such as benefit verification, prior authorization, and appeals by providing virtual support and best practices.
Serve as the virtual point of contact for assigned accounts, addressing access challenges and ensuring follow-through on actionable cases.
Conduct virtual case reviews with office staff to assess patient status, address unmet needs, and help facilitate therapy initiation and adherence.
Monitor payer requirements and trends to proactively identify access risks and opportunities.
Collaborate with internal stakeholders such as Field Access Managers, Key Account Managers, Payer Account Directors and HUB representatives to ensure coordinated support.
Deliver virtual training and follow-up education to help practices remain confident and self-sufficient in navigating payer processes for QUTENZA.
Accurately and compliantly document all interactions, insights, and access trends in CRM and internal reporting systems.
Participate in internal meetings and business reviews to provide field-level feedback and inform strategic access planning.
Follow up consistently with provider offices and internal stakeholders to ensure timely resolution of access issues and next step execution.

Bachelor’s degree required from an accredited institution
2+ years proven experience in patient access, reimbursement, HUB services, or provider facing pharmaceutical roles.
Strong knowledge of U.S. payer landscape across Commercial, Medicare, and Medicaid, and specialty product access pathways.
Proven ability to educate provider offices on access tools and payer navigation in a virtual setting.
Experience working in a virtual environment with comfort using video conferencing platforms and CRM tools.
Excellent organizational skills and ability to manage multiple accounts and workflows independently.
Strong interpersonal skills and ability to modify communication style to meet the needs of the customer or internal stakeholder

Virtual Field Access Manager – vFAM

Key skills