Build automated workflows (e.g., onboarding flows, compliance checks, deal progression steps, routing logic) using tools such as Zapier, Make, or native platform automations.
Design and manage end-to-end operational systems for a two-sided marketplace.
Map, refine, and simplify user journeys for both buyers and sellers, focusing on scalable, self-serve patterns.
Maintain clear, scalable SOPs and operational architecture to support rapid product development and market expansion.
Identify operational friction and eliminate it through automation, system improvements, or process redesign.
Build mechanisms and automated checkpoints that ensure reliable, consistent execution across commercial, regulatory, and finance teams.
Partner with product and engineering to embed operational logic, triggers, and system validations directly into the platform.
Build the customer support function from the ground-up with a digital-first, automation-first mindset.
Define and maintain service-quality standards, ensuring fast response times, accurate information, and consistent support experiences.
Act as the central connector between commercial, regulatory, finance, product, and engineering teams.

Background in B2B marketplace operations or SaaS / digital-native environments.
Proven ability to design and scale operational systems and workflows.
Fluency in automation tools (e.g., Zapier, Make, HubSpot workflows) and their application in scaling operations.
Strong partnership experience with product and engineering teams.
Demonstrated capability in setting up and managing customer support operations.
Expertise in cross-functional orchestration across commercial, finance, regulatory, and tech.
Deep data literacy and the ability to translate insights into action.
Excellent communication skills, including executive-level communication.
Experience working in regulated, complex, or emerging-market environments.
Comfortable operating in high-speed, ambiguous, multi-market contexts.

Unlimited PTO : Take the time you need to recharge and maintain work-life balance.
Monthly wellness allowance : Prioritize your health and well-being with extra support.
Paid parental leave : Time off to bond with your new family member without any added stress.
Flexible working hours : Enjoy the freedom to structure your workday in a way that suits your lifestyle.
Annual off-site retreats : Connect with the team and build lasting relationships during our company retreats.
Fully remote work : Work from anywhere in the world and join our distributed team.
The opportunity to make a difference : Be part of a mission-driven company working to improve healthcare equity.
Competitive salaries : We offer a compensation package that reflects your skills and experience.
Plenty of room for growth : We believe in nurturing talent and offering opportunities for professional development and advancement.

Head of Marketplace Operations

Key skills