Head of Clinical Operations – Governance, Allied Health Tech

Role Overview

• Lead and optimise end-to-end clinical operations across all service lines (NDIS, aged care, allied health).
• Ensure adherence to evidence-based practices and ethical standards.
• Identify and resolve operational bottlenecks; collaborate with Product to build scalable, automated workflows.
• Champion a high-quality, consistent experience for clients and providers across all touchpoints.
• Resolve escalated concerns and implement feedback loops to improve satisfaction and retention.
• Ensure compliance with NDIS, aged care, and allied health regulations and standards.
• Develop and implement governance frameworks to ensure safety, quality, and accountability.
• Monitor clinical outcomes, risk management, and incident reporting.
• Lead audits, reviews, and continuous improvement initiatives.
• Build and manage a high-performing network of OTs, physios, psychologists, nurses, and support staff.
• Lead workforce planning and provider recruitment aligned with growth forecasts.
• Foster a culture of collaboration, innovation, and accountability.

Requirements

• Strong clinical experience and leading a multi-disciplinary team.
• Extensive experience in governance and delivering best practice to achieve desired outcomes.
• Familiarity with NDIS and Aged Care Frameworks and Quality Standards
• Excel in lean, agile environments where you roll up your sleeves to turn visions into reality.
• Have hands-on experience recruiting and scaling clinical or allied health teams that deliver outstanding results.
• Bring sharp commercial and financial savvy to drive sustainable growth.
• Seamlessly blend big-picture strategy with tactical execution.
• Communicate with charisma, building strong relationships with stakeholders at every level.
• Burn with passion for enhancing health outcomes and amplifying services that truly change lives.

Benefits

• Dynamic Culture : Thrive in a fast-paced, supportive, entrepreneurial vibe where ideas flow freely and innovation is rewarded.
• Real Influence : Directly shape how we deliver and expand services, making a tangible difference in people's lives across Australia and beyond.