Customer Care Specialist, Project Based – 6 months

Role Overview

• The Specialist, Customer CARE handles customer service inquiries regarding Vistaprint products, services, and site navigation in a professional and efficient manner.
• Provide excellent customer experience through superb customer service to all customers.
• Ability to empathize and relate to customers even during difficult conversations.
• Customer Obsessed & Excellence Champion.
• Answer all customer inquiries through various channels (telephone, email, chat, and any additional channels as developed) in a courteous and professional manner.
• Perform accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures.
• Use appropriate systems and available resources as necessary to assist in responding to each request.
• Build a strong customer relationship and commitment.
• Adaptable & Strategic.
• Support and provide information to all internal and external customers in a professional and courteous manner.
• Adhere strictly to punctuality and schedule changes; comply with the company’s implementing guidelines and procedures.
• Participate in cross-functional communications and meetings to support the team/domain/center.
• Perform additional responsibilities as required.

Requirements

• At least six (6) months experience in contact center operations
• Must be available to work any shift that falls within our operating hours which spans 24 hours, 7 days per week.
• Strong English communication skills, both verbal and written, including active listening and rapport building
• Knowledge of and/or interest in internet/web technologies and social media
• Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
• Ability to provide excellent customer service while multi-tasking
• The ability to learn new technology quickly and the ability to use multiple systems
• Inclination to graphic design and experience with graphic design tools and/or photo imaging design software a plus
• Working knowledge of MS Outlook, Excel, Word, and PowerPoint

Benefits

• HMO Coverage
• Life Insurance
• Service Incentive leaves
• Medicine reimbursement