Key skills
Communication
About this role
Role Overview
- Monitor customer activity to identify indicators of problem gambling, financial vulnerability, or atypical behaviour in line with UKGC requirements.
- Conduct Safer Gambling reviews, including affordability assessments, risk profiling, and required customer interactions.
- Perform AML and CTF checks, including KYC verification, Enhanced Due Diligence (EDD), Source of Funds (SoF), and Source of Wealth (SoW) investigations.
- Review and process customer withdrawals in line with internal policies, AML controls, fraud prevention measures, and responsible gambling checks.
- Assess transaction patterns to detect suspicious activity, potential money laundering risks, or unusual account behaviour.
- Escalate high-risk cases to the Senior SG and AML Specialist, MLRO, or Compliance Team with clear documentation and recommendations.
- Maintain detailed and accurate records of reviews, decisions, and interactions for audit and regulatory reporting.
- Support ongoing monitoring of customer accounts, applying appropriate risk mitigation measures or account restrictions where necessary.
- Assist in developing and updating AML, CTF, and Safer Gambling policies to ensure alignment with UKGC regulations.
- Collaborate with internal teams and contribute to reporting and staff training on Safer Gambling trends, AML risks, and regulatory updates.
Requirements
- Ability to work autonomously in a remotely managed, hybrid role within a high-pressure environment.
- Availability to work rotating rostered shifts across 7 days of the week.
- Strong understanding of Responsible Gambling and AML statutory and regulatory requirements, including LCCP and AML/CTF obligations within a licensed betting environment.
- Previous experience in the gambling, gaming, or wagering industry, ideally within a customer service or call centre environment.
- Minimum 1 year’s experience in an Operations or Compliance role within the gambling industry, preferably with a focus on Safer Gambling.
- Advanced knowledge of Intercom or similar platforms at an administrative level.
- Exceptional attention to detail and accuracy.
- Strong organisational and prioritisation skills, with the ability to perform under pressure.
- Analytical mindset with effective problem-solving skills and a proactive approach.
- Excellent written and verbal communication skills, with the ability to engage senior management, regulators, and external stakeholders.
- High level of confidentiality and discretion, with a commitment to ongoing regulatory learning and professional development.
Benefits
- A minimum of 5 weeks of paid annual leave for all Dabblers, plus public holidays!
- 2 weeks of paid sick leave for all Dabblers
- Up to 10% annual cash bonus based on Company performance metrics
- A £200 annual home office allowance
- Your wellness is our genuine concern: We sponsor access to the Sonder app for employees and their families with 24/7 support across mental health, medical advice, safety support and more
- Dabble Day Dividend: all Dabblers split the day’s revenue evenly on our birthday each year.