Manage the full cycle from order entry to cash receipt, ensuring accuracy and efficiency
Ensure timely and accurate generation and delivery of customer invoices
Supervise the application of incoming payments to customer accounts
Oversee collection activities, follow up on overdue accounts, and reduce DSO (Days Sales Outstanding)
Prepare and maintain reports on customer collection status and outstanding receivables
Send Collection reports on a timely basis to BU/NECI Finance
Investigate and resolve billing disputes, short payments, and customer deductions
Coordinate with stakeholders to gather additional details with respect to collections or credit management transactions
Create collection entry in SAP post confirmation from stakeholders
Respond to queries in a timely and accurate manner
Maintain strong relationships with key customers to ensure satisfaction and timely payment
Adhere to process defined Service Level Agreements (SLA) and Turn Around time (TAT)

Strong knowledge of OTC operations
Team handling experience
Working knowledge of SAP Finance module
Experience in shared services/customer facing environment
Understanding of standard operating procedures
Knowledge of system, applications, operating tools, metrics and excel
Ability to self-motivate and initiate change
Flexibility to work within a high growth, rapidly changing environment
Ability to work with colleagues at all levels
Postgraduate (B. Com/Honors) or bachelor’s degree in business administration, Supply Chain Management, or a related field
Graduate with 8 to 10 years of experience

OTC – Team Lead – Collections, Apps

Key skills