Lead, Collections & Apps

Role Overview

• Carry out recording of collections and credit management transactions
• Serve as a primary point of contact
• Manage the full cycle from order entry to cash receipt, ensuring accuracy and efficiency
• Ensure timely and accurate generation and delivery of customer invoices
• Supervise the application of incoming payments to customer accounts
• Oversee collection activities, follow up on overdue accounts, and reduce DSO (Days Sales Outstanding)
• Prepare and maintain reports on customer collection status and outstanding receivables.
• Support internal and external stakeholders
• Send collection reports on a timely basis to BU/NECI Finance
• Investigate and resolve billing disputes, short payments, and customer deductions
• Coordinate with stakeholders to gather additional details with respect to collections or credit management transactions
• Create collection entry in SAP post confirmation from stakeholders
• Respond to queries in a timely and accurate manner
• Maintain strong relationships with key customers to ensure satisfaction and timely payment
• Perform collection and credit management tasks as per defined TAT
• Ensure 100% accuracy rate in day-to-day activities to ensure SLAs are met
• Track key metrics such as aging reports, collection efficiency, and cash flow performance
• Identify inefficiencies and lead automation

Requirements

• Strong knowledge of OTC operations
• Team handling experience
• Working knowledge of SAP Finance module
• Experience in shared services/customer facing environment
• Understanding of standard operating procedures
• Knowledge of system, applications, operating tools, metrics and excel
• Good communication skills, plus good verbal & written presentation skills
• Flexibility to work within a high growth, rapidly changing environment
• Ability to self-motivate and initiate change
• Ability to work with colleagues at all levels

Benefits

• Employees can work remotely