OTC – Collections, Executive/Senior Executive

Role Overview

• Responsible for proactively contacting customers to collect outstanding payments
• Ensuring timely cash inflow and reducing Days Sales Outstanding
• Handles billing disputes, coordinates with internal teams to resolve issues
• Monitors credit risk to maintain healthy customer relationships and minimize bad debt
• Contact customers via email, phone, or portals to follow up on overdue invoices
• Review and analyze accounts receivable aging reports to prioritize collection efforts
• Identify and resolve billing disputes or discrepancies that delay payments
• Record and monitor customer promises to pay and follow up accordingly
• Send systematic reminders and escalation notices based on aging buckets
• Provide inputs to finance teams for accurate cash flow forecasting
• Reconcile customer accounts to ensure accurate outstanding balances
• Coordinate to confirm payment status and resolve unapplied cash issues
• Escalate high-risk or non-responsive accounts to senior management
• Identify customers with deteriorating payment behavior and flag for credit review
• Generate collection performance reports
• Maintain records of all collection activities for audit and compliance purposes
• Build and maintain professional relationships with customer finance contacts
• Suggest and implement improvements to enhance collection effectiveness
• Ensure all collections are posted and disputes are addressed before financial close

Requirements

• Strong knowledge of Collections
• Working knowledge of SAP Finance module
• Experience in shared services/customer facing environment
• Understanding of standard operating procedures
• Good understanding of the AR cycle
• Knowledge of system, applications, operating tools, metrics and excel
• Good communication skills, plus good verbal & written presentation skills
• Flexibility to work within a high growth, rapidly changing environment
• Ability to self-motivate and initiate change
• Ability to work with colleagues at all levels

Benefits

• Work from Home during Singapore Shift
• Flexible to travel based on business requirements
• Hybrid Work from Office model post-transition