Welsh Speaking Customer Service Advisor

Role Overview

• Support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone and postal applications.
• Act as first point of contact for applicants and system administrator for the NEC system.
• Process emergency payments and individual assistance grant applications.
• Managing and processing data in a fast-paced office environment.
• Accurate data recording.
• Liaise with applicants to process information into the DAF solution.
• Undertake eligibility checks with the applicant.
• Fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants.
• Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls in both English and Welsh.
• Work as part of the team in achieving targets set by the Service Manager.
• Deal with incoming and outgoing correspondence relating to Local Welfare Provision.

Requirements

• Welsh Language speaker
• Conversational level.
• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK.
• Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

Benefits

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects.