Independent Growth: Own the development and continuous improvement of carrier integrations, driving impactful projects that enhance team performance, customer satisfaction, and retailer success.
New Carrier Integration/Activation: Overseeing the entire process from initial kick-off communication to documentation creation and final pull request (PR) merge.
Alert Management: Managing incoming alerts, including taking ownership of communication with both the customer team and the respective carrier.
Status Mapping: Defining and aligning new carrier status codes with our internal status model to ensure consistency and accurate tracking.
Individual Projects: Owning Projects within the team to continuously improve status quo.
Collaborative Innovation: Work closely with a cross-functional team of business analysts, developers, internal stakeholders, and customers to deliver high-value outcomes.
Growth & Learning Opportunities: Expand your expertise in logistics, e-commerce, and operational experience management within a fast-paced, technology-driven environment.

1 -2 years experience in a Technical Business Analyst or equivalent position
Outcome-Driven Approach: Ability to prioritize and execute work that delivers clear business value, aligning with product and company goals.
Customer-Centric Curiosity: Proactively engage with customers to understand their setups, validate assumptions, and ensure tailored, high-quality carrier integrations.
Automation & AI : Experience and knowledge in creating automated processes, implementing AI to reduce toil & create efficiency and additional capacity
Project Management Skills: Strong capability to manage carrier onboarding and client setups, providing transparent communication and ensuring seamless go-lives.
Technical & Analytical Strength: Good understanding of APIs, systematic Infrastructure and able to read + understand code — plus hands-on experience with tools like Postman to troubleshoot and improve carrier connections.
Clear Communication: Fluent, precise English in both written and verbal communication, ensuring clarity across teams and with external partners.

Plenty of room for your own ideas...space to try, fail and learn!
Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities
Equipped with the latest MacBook or PC, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices? No problem! Find yourself a co-working space instead, and we’ll help cover the costs
Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses and available budgets for further training
Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health
Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites
Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here!

Technical Business Analyst

Key skills