Senior Business Transformation Analyst

Role Overview

• Evaluate, map, and design business workflows and client journey maps.
• Facilitate process mapping sessions and maintain systemic documentation, including version control and approvals.
• Provide expert consultation with operational leaders to identify and implement automation opportunities and continuous improvement initiatives using Lean Six Sigma methodologies.
• Lead change impact assessments, stakeholder engagement, and readiness activities.
• Coordinate approval processes and facilitate adoption through communication, training, and hypercare support.
• Collaborate with teams to develop test cases, support UAT, troubleshoot issues, and ensure seamless integration of changes across service lines.
• Define KPIs/SLAs, develop control plans, and track ROI to ensure long-term success and sustainability of implemented changes.
• Create and distribute monthly updates on process/tool changes, maintain change records and schedules, and reinforce best practices across operations.

Requirements

• Proven ability to lead the evaluation, redesign, and enhancement of business processes using data-driven methodologies.
• Strong root-cause analysis skills; able to anticipate downstream impacts of process changes and make informed decisions.
• Demonstrated expertise in workflow mapping and facilitating organizational change.
• Skilled in working cross-functionally and motivating peers and stakeholders to align on and achieve improvement goals.
• Effective in presenting to varied audiences, facilitating group discussions, and translating complex ideas clearly.
• Able to manage multiple priorities in fast-paced environments with attention to detail and strong organizational skills.
• Demonstrates agility in shifting priorities and a proactive, hands-on approach to driving results.
• Proven track record leading cross-functional initiatives that resulted in measurable improvements.
• Proficient in Microsoft Office tools (Excel, Word, Visio) and other relevant process improvement software.
• Maintains a high standard of ethics, accountability, and reliability in all work interactions.
• Formal education in Business, Healthcare Administration, Operations Management, or a related field preferred but not required.
• Equivalent experience will be considered
• Lean Six Sigma certification (Green Belt required; Black Belt preferred)
• Additional certifications in Change Management, Project Management (e.g., PMP), or Agile methodologies are a plus
• 3–5 years of hands-on experience in process improvement, operational excellence, or business transformation roles
• Experience within healthcare or revenue cycle management strongly preferred.
• Proficiency with tools such as Microsoft Excel, Visio, and PowerBI preferred.

Tech Stack

• PMP

Benefits

• health, dental, vision and life insurance upon hire
• matching 401k
• competitive salaries
• advancement opportunities
• incentive programs