Manage a high-volume portfolio of customers (hundreds of accounts)
Lead customers through onboarding, adoption, and renewals using programmatic and digital engagement
Monitor customer health, usage trends, and risk indicators at scale
Design, implement, and optimize scaled customer journeys using a mix of tech-touch and low-touch actions
Meet monthly retention targets
Collaborate closely with Sales, Product, and Marketing teams as a team player

Minimum 3 years of proven experience in Customer Success or Customer Management
Strong analytical skills and comfort working with customer data and metrics
Excellent written and verbal communication skills
Strong soft skills: energetic, enthusiastic, self-motivated, open-minded, organized, proactive, and able to work independently
Fluent in French and English
High attention to detail with the ability to identify and anticipate problems
Passion for digital marketing, social media, and/or influencer marketing
Motivated to join an adventure rather than just a job — Kolsquare is a benefit company with a mission to create positive impact beyond profitability
A third language is a plus

Full flexibility: fully remote work with European hubs and access to 400+ coworking spaces worldwide
Monthly and quarterly in-person meetups for team-building and social events
Market-aligned compensation package that is not based on your location
The stability and resources of a profitable group combined with the agility of a scale-up

Customer Success Manager

Key skills