Lead product discovery efforts, including client interviews, internal workshops, and market research to identify new product opportunities
Translate operational pain points into clear product concepts and solution proposals
Define and manage product roadmaps, balancing quick experiments with longer-term bets
Run rapid pilots and MVPs to test new ideas with real clients before scaling
Work with internal and external engineering teams to define requirements and guide delivery
Partner with sales and CX leadership to support product positioning, pitches, and pilots
Help turn experimental solutions into repeatable offerings
Track product performance and impact (adoption, revenue, cost savings, client satisfaction)
Drive cross-functional execution across operations, engineering, analytics, and commercial teams
Influence senior stakeholders through structured thinking, data, and clear communication
Document learnings and build repeatable playbooks for new product launches

4–8 years experience in product management, IT Project Management, strategy, operations, or related roles
Strong understanding of modern product practices (discovery, experimentation, iterative delivery)
Proven ability to work across technical and non-technical teams
Comfortable operating in ambiguous, fast-changing environments
Strong problem-solving, communication, and stakeholder management skills
Experience launching new products or services (0→1 or scaling)

Product Manager – CX Solutions

Key skills