Lead a team committed to providing an exceptional patient experience while optimizing the efficacy of clinical operations
Maintain and strengthen a patient-centred culture and high-end service
Manage customer escalations and work with internal teams to resolve incidents quickly and effectively
Supervise the reception group, medical assistants, and operations coordinators
Recruit, train and ensure professional development of employees
Plan schedules and manage replacements based on needs and operational constraints
Supervise day-to-day operations and ensure that they run smoothly
Integrate and standardize best management and service practices
Ensure compliance with standards of quality and operational excellence
Identify opportunities for continuous improvement and implement effective solutions
Act as a game changer in the implementation of new technologies and processes
Collaborate with managers of other clinics to share best practices

College diploma in a relevant field (bachelor’s degree an asset)
At least 7 years of experience in customer service
4 years of experience in managing operations and/or managing staff
Bilingualism is essential (written and spoken)
Good ability to work under pressure, independence and resourcefulness, ability to execute quickly
Responsible and excellent planning abilities
Ability to understand and analyze organizational performance reports
Good familiarity with the Office suite (Google suite)
Advanced knowledge of English is required

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills

Team Manager – Clinic Operations

About this role